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Day 1 and 2
This part of the programme will focus on Self Awareness and Self Management
The following areas will be explored:
- What is EI -- history and research
- The relationship between Knowledge, Actions and Being
- The impact/impression on team members
- Potential and internal & external blockers to performance
- What are feelings, where do they come from?
- Beliefs - what they are and what impact do they have?
- The ability to respond to different events
- Tools to help manage state and mood
- The references that support beliefs
- Presence
The benefits will be:
- A greater ability to maintain Presence
- The ability to stay calm in stressful situations
- The ability to respond better to difficult circumstances and get better outcomes.
- A greater ability to handle change
- Delegates will be easier to work with and for
- A better ability to motivate themselves and others
Emotional Competence of Optimism = increased productivity.
Salespeople at Met Life who scored high on “Learned Optimism” sold 37% more in 1st and 2 years than the pessimists (Seligman ’90)
Day 3 and 4 (4 to 6 weeks after days 1 and 2)
This part of the programme will focus on Awareness of Others and Influencing Others
The following areas will be explored:
- Sensory acuity
- Different levels of listening and language patterns.
- ‘Gut feelings’
- Empathy and seeing through others’ eyes.
- Pygmalion, how we label and judge others
- What destroys and builds trust
- Verbal & non-verbal signals.
- Rapport
- Authentic Leadership and truth
The benefits will be:
- A greater awareness of other people and how to approach them
- A greater ability to connect with other people
- A greater ability to inspire and motivate others
- Leaders will lead by example
50% of time wasted in business is due to lack of trust.
(John O. Whitney, Director, Deming Center for Quality Management).
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